Respect is a fundamental core value.
PRA, LLC believes that everyone should be treated with respect, and we strive to implement that value in every letter, email, chat or phone call.
It starts with a comprehensive training program:
- Each newly hired representative completes extensive training in debt collection compliance
- Representatives are required to pass an examination before being allowed to engage with customers
- Representatives are required to undergo annual training with additional examinations
Our representatives work hard to find payment options that are affordable for you.
Our goal is to foster an open, respectful, and constructive dialogue so we can understand your situation and find a way to help you start your financial recovery.
We have high customer communication standards and maintain those standards by carefully monitoring customer interactions. Customer communications that fall short of our standards are not tolerated.
Our company strives to provide professional and courteous service to all of our customers. You can contact us to discuss issues related to our quality of service to you by: