Managing your recovery starts here.
This communication is from a debt collector and is an attempt to collect a debt. Any information obtained will be used for that purpose.
WHO IS PORTFOLIO RECOVERY ASSOCIATES, LLC?
We know life happens.
And, at times, customers may fall behind on financial commitments. We understand.
If you received a letter or call from us, it means your bank or creditor has made a business decision to sell your debt. The right to collect on your account has been transferred to us, Portfolio Recovery Associates, LLC – the company to which you now owe the debt.
This website will help you understand the process, your options, and—most importantly—how we’re committed to working together to resolve your debt.
Debt happens, start your recovery...
Start down the road toward debt resolution by making a payment today.
By Phone
1-800-772-1413 Toll-free
Hours of Operation (ET)
Monday–Friday 8am–11pm
Saturday 8am–8pm
Sunday 11am–10pm
By Mail
Send checks and payments to:
Portfolio Recovery Associates, LLC
PO Box 12914
Norfolk, VA 23541
NMLS ID: 934179
View your account
Login to PRApay. You'll find the same important account information as on your customer letter, such as the original creditor, seller, merchant, account offers, and more.
- View your account balance
- See your debt recovery options
- Make a payment – PRApay is easy and secure
- Set up a custom payment plan
- View scheduled payments
- Update contact information
Happy Customers!
Excellent service is just one example of PRA, LLC employees making a difference in the lives of our customers every day. By working together to be collectively responsible, we can show every customer how much PRA, LLC cares.
NOT GETTING THE HELP YOU NEED?
Our company strives to provide professional and courteous service to all of our customers. Chat live with Customer Care Monday–Friday, 8am–6pm (ET) or send us an email about any questions or concerns you may have.
Email Us
Live Chat