Contact & FAQs
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Frequently asked questions
At Portfolio Recovery Associates, LLC (PRA, LLC), we know that debt collection raises many questions, and so we’ve done our best to answer the most common ones here.
FAQ contents
About PRA
Portfolio Recovery Associates, LLC (PRA, LLC) was founded in 1996 and is one of the nation’s largest debt collectors. Our core principles include:
- Fair and respectful treatment of our customers
- Affordable plans and comfortable payment options
- Consumer-friendly policies
Working with our customers throughout the United States, we’ve successfully helped millions of people resolve their debt with us.
If you’ve been contacted by us it’s because your original creditor sold us your account, and we now own your debt. We think this is good news as we are setup to work with people in resolving their debt.
Yes, Portfolio Recovery Associates, LLC (a subsidiary of PRA Group Inc., publicly traded on Nasdaq as PRAA) is a legitimate debt collection company.
PRA, LLC is certified by the RMAi trade organization for adhering to operations and code of ethics standards.
We will not charge interest on unsecured debt, nor will we charge any servicing fees.
If you received a call or letter from us, please contact us so that we can learn about your specific situation and help plan your recovery.
Whether you’ve recently incurred unexpected medical bills or have suffered a personal setback, the sooner we understand the issues you’re facing, the sooner we can help you work out comfortable terms for repayment.
Your account will be considered paid-in-full or paid-in-full for less than the full balance after your final payment is successfully posted. Within approximately 30 days of your final payment successfully posting, we will request that the credit reporting agencies delete our tradeline related to your account from your credit bureau report.
PRA, LLC is required to delete the reporting of its tradeline seven years after the original date of delinquency, regardless of paid status.
Account Questions
No, click here to sign in and view your account.
You can find the same important information as in your customer letters, such as the original creditor, seller, merchant, account balance, account offers, and more.
Your account will be considered paid-in-full or paid-in-full for less than the full balance after your final payment is successfully posted. Within approximately 30 days of your final payment successfully posting, we will request that the credit reporting agencies delete our tradeline related to your account from your credit bureau report.
PRA, LLC is required to delete the reporting of its tradeline seven years after the original date of delinquency, regardless of paid status.
Our policy is that within approximately 30 days of your final payment successfully posting, we will request the credit reporting agencies delete the PRA, LLC tradeline related to your account from your credit bureau report. We do not control the timing within which the credit reporting agencies process our requests. For further assistance pertaining to your credit report, please contact the credit reporting agencies.
If you are experiencing difficult circumstances that hinder your ability to make arrangements on your account, we want you to know that we understand and are here to help. Depending on the particular circumstances of your situation, you may be eligible for our hardship program.
If you would like us to consider your account for hardship, please provide the following information:
- Sources of income
- Nature of the hardship
- Expected hardship duration
- Supporting documentation
- Power of Attorney or Guardianship documentation should also be provided, if applicable.
Mail to:
Portfolio Recovery Associates, LLC140 Corporate Boulevard
Norfolk, VA 23502
For electronic mail, send to: PRA_Disputes@portfoliorecovery.com
Most of our customers can view their account information online from their computer or mobile device anytime at portfoliorecovery.com. There you’ll find the same important information as on your customer letter, such as the original creditor, seller, merchant, account balance, account offers, and more.
Payment Questions
We offer a variety of options to make paying and managing your payments as easy and convenient as possible.
Web/Mobile: Login at portfoliorecovery.com from either a computer or mobile device to view your account information, setup a payment plan or make a one-time payment.
By Phone: Call an Account Representative toll-free at 1-800-772-1413 during our hours of operation (ET):
Monday–Friday 8am–11pm
Saturday 8am–8pm
Sunday 11am–10pm
By Mail: You can send checks and payments to:
PO Box 12914
Norfolk, VA 23541
You have the ability to manage your plan through your account at portfoliorecovery.com, including the ability to change or cancel your payment plan. You can also Live CHAT or speak with us about your plan arrangements. We are not able to make changes to any payment on the day it is due.
We understand this can happen. The most important step to take is modifying your plan so that the payment arrangement continues uninterrupted. Most of our customers can do this online or you can Live CHAT or speak with a representative and they can assist you.
First payments can be scheduled up to 60 days from the current date.
If you are having difficulty processing your payment, here are a few tips:
- If you are using a debit card, ensure that the name you are entering in the form matches the name on your debit card
- Check to see if your debit card has expired. If it has expired, you will need to use a different method of payment in order to successfully process your payment through portfoliorecovery.com
- Try using a different payment method
- Try clearing your browsing history and cookies
- If you receive a URL error message, there may be an issue with your computer/phone device. Please attempt to use another device in order to successfully process your payment through portfoliorecovery.com
If you are still experiencing a problem or some other difficulty with your payment, please speak with an Account Representative toll-free at 1-800-772-1413 during our hours of operation (ET):
Monday–Friday 8am–11pm
Saturday 8am–8pm
Sunday 11am–10pm
Credit Report Questions
Your account will be considered paid-in-full or paid-in-full for less than the full balance after your final payment is successfully posted. Within approximately 30 days of your final payment successfully posting, we will request that the credit reporting agencies delete our tradeline related to your account from your credit bureau report. PRA, LLC is required to delete the reporting of its tradeline seven years after the original date of delinquency, regardless of paid status.
We cannot advise you on what impact this will have on your credit report. Please contact the credit reporting agencies directly with questions about your credit report.
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