Identity Theft Help

Call Us Now

We're here to help you pay your debt.  Call 800.772.1413 to speak with an Account Representative during the following business hours (ET):

M–F 8 AM to 11 PM
Sat. 8 AM to 8 PM
Sun. 11 AM to 10 PM


PRA LLC account representatives are trained to comply with the Fair Debt Collection Practices Act (FDCPA) and other federal, state and local consumer protection laws.  The FDCPA mandates that we inform you that:

“This communication is from a debt collector and is an attempt to collect a debt.   Any information obtained will be used for that purpose."

Have You Been a Victim of Identity Theft?

If you’ve been contacted by PRA LLC because someone else used your personal information to open accounts in your name or used your credit card without your approval, we may be able to help.

PRA LLC works with TransUnion, a major credit reporting agency, to offer comprehensive one-on-one fraud recovery services at no cost to you.  We provide you with a dedicated specialist from TransUnion’s Fraud Victim Assistance Department, who will contact financial institutions and credit bureaus on your behalf to resolve any fraudulent accounts.

TransUnion case managers have extensive knowledge in fraud investigations.  They work directly with financial institutions and credit reporting agencies to investigate fraud and successfully resolve cases of identity theft.

This personalized service is offered entirely free of charge to PRA LLC customers once they are determined to be potential victims of fraud or identity theft.  TransUnion will also contact any other financial institutions to dispute fraudulent accounts that were opened in your name without your consent.  PRA LLC pays the full cost for this service.

Email our dispute your account with us. Or write:
Portfolio Recovery Associates, LLC,
Account Disputes Department
140 Corporate Boulevard,
Norfolk, VA 23502.

For more information from TransUnion, please visit these links:

Protecting Yourself from Identity Theft and Fraud

Identity Theft Q&A

Fraud and Identity Theft FAQs