Resolve a Complaint

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We're here to help you pay your debt.  Call 800.772.1413 to speak with an Account Representative during the following business hours (ET):

M–F 8 AM to 11 PM
Sat. 8 AM to 8 PM
Sun. 11 AM to 10 PM


PRA LLC account representatives are trained to comply with the Fair Debt Collection Practices Act (FDCPA) and other federal, state and local consumer protection laws.  The FDCPA mandates that we inform you that:

“This communication is from a debt collector and is an attempt to collect a debt.   Any information obtained will be used for that purpose."

Is someone using your name on a PRA LLC account? Is the balance on your account incorrect? Are we calling the wrong person?

At PRA LLC, we strive to provide professional and courteous service to all of our customers. We understand that people face financial challenges from time to time, and our goal is to treat every customer fairly and with respect.

If we have not met your expectations for courteous customer service, help us resolve your complaint today by:

Call 866.925.7109 to speak with a customer service representative.  Or with your question or concern.
Email our to dispute your account with us. Or write: Portfolio Recovery Associates, LLC, Account Disputes Department, 140 Corporate Boulevard, Norfolk, VA 23502
Visit our Office of the Consumer Ombudsman to chat live with our consumer advocate and liaison to PRA LLC’s general counsel.