Debt happens, start your recovery.

Welcome to PRApay

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If you received a letter or call from us, it means your bank or creditor has made a business decision to sell your debt. The right to collect on your account has been transferred to us, Portfolio Recovery Associates, LLC – the company to which you now owe the debt.

This website will help you understand the process, your options, and—most importantly—how we’re committed to working together to resolve your debt.

We're here to help.

Company Name and Address:Portfolio Recovery Associates, LLC
120 Corporate Boulevard
Norfolk, VA 23502
Toll free: 1-800-772-1413Hours of Operation: 8am-11pm Monday-Friday, 8am-8pm Saturday, and 11am-10pm Sunday (EST).

Disputes: Call 1-800-772-1413 or write to Portfolio Recovery Associates, LLC, Disputes Department, 140 Corporate Blvd., Norfolk, VA 23502Disputes E-mail Address:

Quality Service: Mon-Fri 8am to 6pm (EST).
Not happy with the way you were treated? Our company strives to provide professional and courteous service to all our customers. Contact one of our staff to discuss issues related to our quality of service to you by phone at 1-800-772-1413 or by email at

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